Official Documents

Privacy Policy Tradisibet — Our Commitment to Protecting the Personal Data of Malaysian Users

Your privacy is not just a priority — it is our responsibility. This document transparently explains how tradisibet collects, uses, stores, and protects your personal information every time you use our platform.

Updated: 1 January 2026 Bahasa Malaysia 256-bit SSL Encryption
Contents
Your Rights
  • Access personal data
  • Information correction
  • Account deletion
  • Restrict processing
  • Data Transfer
  • Object to processing

Note: This Privacy Policy describes the privacy practices of tradisibet and applies to all users who access our platform via the website or mobile app. By using our services, you agree to the collection and use of information as described here.

Introduction and Scope of the Privacy Policy

Tradisibet ("we", "our platform") values the privacy of every individual who uses our services. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management.

This document clearly explains what information we collect from you, why we need it, how it is used, and the rights you hold over your personal data. We believe transparency is the foundation of trust, and we do not want anything hidden behind complex legal language.

This policy applies to all information collected through the tradisibet.vin website, the tradisibet mobile app, our customer support services, and any other communication channels between you and tradisibet. If you have any questions after reading this policy, our team is always ready to help.

Types of Personal Data We Collect

We only collect information that is strictly necessary to provide you with a safe, efficient and high-quality service. Below are the categories of information we collect and their purposes:

A. Information You Provide Directly

  • Registration information: Full name, username, password (encrypted), date of birth, national ID or passport number, mobile number and email address.
  • Financial information: Bank account number, bank name, account holder name and e-wallet details for deposit and withdrawal purposes.
  • Identity verification documents (KYC): A copy of your national ID, passport, or driving licence required to verify your identity before withdrawals above a certain amount.
  • Contact us: Records of Live Chat conversations, support emails, and feedback you submit to our team.

B. Information Collected Automatically

Data Type Description Purpose
Device Data Device type, operating system, browser version Optimising user experience
IP Address IP address at the time of platform access Security and fraud detection
Activity Logs Pages visited, session duration, in-platform actions Service improvement
Transaction Data Records of deposits, withdrawals, wagering, and wins Legal compliance and audits
Location Data Approximate location based on IP Jurisdictional compliance

How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. We do not use your data for purposes beyond the scope stated here without obtaining your consent first.

  • Account management: Create and maintain your account, verify your identity during login and securely process all financial transactions.
  • Service delivery: Enables you to access Slot Games, Live Casino, Sports Betting and all platform features we offer.
  • Security and fraud prevention: Detect suspicious activity, protect your account from unauthorised access and maintain platform integrity.
  • Legal compliance: Meet KYC and AML (Anti-Money Laundering) requirements mandated by the relevant authorities.
  • Service communications: Send important notifications regarding your account, transactions, policy updates and promotional information you have subscribed to.
  • Platform improvement: Analyse usage patterns to improve platform performance, interface and overall user experience.
  • Customer support: Handle your enquiries and complaints quickly and effectively based on previous interaction records.

Our commitment: tradisibet does not sell your personal data to any third party for marketing or advertising purposes. Your data belongs to you — we are simply your trusted custodians.

Information Sharing and Disclosure

Tradisibet does not share your personal information with third parties except in the situations described below. In all cases, we ensure that any party receiving data is bound by strict confidentiality obligations.

  • Payment processors: Required information is shared with payment gateway providers such as FPX, DuitNow and card processors to facilitate your deposit and withdrawal transactions.
  • Game service providers: Basic account information is shared with third-party game providers integrated with our platform solely to enable you to access their games.
  • Legal requirements: We will disclose information to government authorities or law enforcement agencies if required by court order or applicable legislation.
  • Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity provided that equivalent privacy policy standards are upheld.
  • With your consent: In any other situation not stated above, we will obtain your explicit consent before sharing your data.

Data Security and Protection

Tradisibet continuously invests in the latest security infrastructure to ensure your personal data is always protected. Our approach to data security is comprehensive and multi-layered.

  • Full data encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption — the same standard used by major banking institutions.
  • Strict access controls: Only authorised personnel with a legitimate need may access users' personal data, and every access is logged for audit purposes.
  • Two-factor authentication (2FA): 2FA is available for all user accounts to add an extra layer of security during login and withdrawals.
  • 24/7 monitoring: Our intrusion detection system monitors all platform activity around the clock and will respond automatically to any detected threats.
  • Regular security testing: We conduct regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
  • Secure data backup: Your data is automatically backed up to data centres in different locations to ensure service continuity in the event of an unexpected incident.

Cookies, Tracking and Similar Technologies

Tradisibet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login sessions, language preferences, and security. These cookies cannot be disabled.
  • Performance Cookies: Collect information on how you use the platform to help us improve performance and usability.
  • Functional Cookies: Save your preferences such as display theme, notification settings and account information for faster access.
  • Analytics Cookies: Helps us understand aggregated, anonymised usage patterns for product improvement purposes.

You can manage and delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of our platform.

Your Rights Over Personal Data

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold. We are committed to respecting and facilitating the exercise of these rights.

  • Right to Access: You may request a copy of the personal data we hold about you at any time. We will provide this information within 21 business days.
  • Right to Rectification: If your data is inaccurate or outdated, you have the right to request a correction and we will update it promptly.
  • Right to Erasure: You may request the deletion of your personal data, subject to mandatory legal retention requirements we are obliged to comply with.
  • Right to Restrict Processing: In certain situations, you may request that we restrict how we process your data while a dispute is being resolved.
  • Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
  • Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.

To exercise any of the above rights, contact our privacy team via Live Chat or email at [email protected]. We will process your request within the timeframe required by law.

Data Retention Period

Tradisibet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are general guidelines for our retention periods:

  • Active account data: Retained for the duration your account is active and for 7 years after account closure for financial compliance purposes.
  • Transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
  • KYC documents: Retained for the duration your account is active and for 5 years after account closure or the resolution of any related disputes.
  • Communication logs: Customer support records are retained for 3 years for reference and service improvement purposes.
  • Analytics data: Anonymised usage data is retained for a longer period for the purpose of platform trend analysis.

Once the retention period expires, data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

Changes to This Privacy Policy

Tradisibet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to notifying you of any material changes.

  • Significant changes will be communicated via in-platform notifications or email at least 14 days before taking effect
  • The "Last Updated" date at the top of this document will be updated whenever changes are made
  • Previous versions of the Privacy Policy are available upon request for a 12-month reference period
  • Continued use of the platform after changes take effect will be deemed acceptance of the updated policy

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer through the following channels:

  • Privacy Email: [email protected] — for data-related requests, complaints, and policy enquiries
  • General Support: [email protected] — for account enquiries and technical assistance
  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of our platform

We are committed to responding to all privacy-related enquiries within 5 business days. For formal data rights requests, please include your username and account number to expedite processing.

How tradisibet Protects Your Privacy

Data protection is not just a document — it is a daily practice we uphold at every level of our operations

Multi-Layer Encryption

Your data is protected with 256-bit SSL encryption during transmission and stored in encrypted format on our servers. This means that even if data is intercepted, it cannot be read by any unauthorised party.

KYC Identity Verification

Our KYC process does not just meet legal requirements — it also protects you from any unauthorised use of your identity. Every document you submit is processed to the highest security standards.

No Data Sales

Tradisibet has never and will never sell your personal data to advertisers, marketing companies, or any third party for commercial gain. Your data is entirely yours.

Real-Time Threat Monitoring

Our security system continuously monitors all platform activity. Any abnormal activity patterns are detected and addressed immediately, well before they can affect your account.

Malaysia PDPA Compliance

All our data management practices are designed and reviewed by legal experts to ensure full compliance with the Personal Data Protection Act 2010 (PDPA) and applicable Malaysian legislation.

Regular Security Audits

We conduct regular security audits and penetration testing by independent cybersecurity firms. The findings of each audit are used to continuously strengthen our data protection systems.

Your Personal Data Rights at tradisibet

We fully respect your rights under the PDPA. Below is a summary of the key rights you may exercise at any time.

Right of Access

Request a copy of all personal data we hold about you within 21 business days.

Right to Rectification

Update or correct any inaccurate information in your account at any time.

Right to Erasure

Request deletion of your data subject to mandatory legal retention requirements.

Right to Restrict Processing

Request that we restrict how your data is processed in certain disputed situations.

Right to Portability

Receive your data in a structured format for transfer to another service provider.

Right to Object

Object to the processing of your data for direct marketing purposes or certain legitimate interests.

Your Data Is Safe with tradisibet

Register your account today and enjoy a safe, fair, and transparent online wagering experience. Your privacy is our priority from day one and always.

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Responsible Gambling Warning: Gambling is for entertainment purposes only. Never bet more than you can afford to lose. This platform is strictly for individuals aged 18 and above. If you need support, visit our Responsible Gaming us.

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